Shipping Policy

Shipping & Delivery

Thank you for shopping with us. We are committed to delivering your orders safely and efficiently throughout the Kingdom of Saudi Arabia.

1. Delivery Coverage

We currently deliver to all major cities and regions across Saudi Arabia. Delivery to certain remote areas may require additional transit time.

2. Order Processing

• Orders are processed within 1–2 business days after payment confirmation.

• Orders placed on weekends or public holidays will be processed on the next business day.

• During promotional periods, Ramadan, Eid holidays, or high-demand seasons, processing times may be extended.

3. Delivery Timeframes

Estimated delivery times are as follows:

• Major Cities (Riyadh, Jeddah, Dammam, Makkah, Madinah): 2–5 business days

• Other Regions: 3–7 business days

• Remote Areas: 5–10 business days

Delivery times are estimates and may vary due to weather conditions, courier delays, or circumstances beyond our control.

4. Shipping Charges

Shipping fees are calculated at checkout based on the delivery location and order value.

• Free shipping may be offered on qualifying orders as part of ongoing promotions.

• Any applicable shipping charges will be clearly displayed before order confirmation.

5. Order Tracking

Once your order has been shipped, you will receive a confirmation email or SMS containing a tracking number. You can use this information to monitor the status of your shipment.

6. Delivery Requirements

To ensure successful delivery:

• Customers must provide a complete and accurate delivery address, including the Saudi National Address where applicable.

• A valid mobile phone number must be provided for delivery coordination.

• Failure to provide accurate information may result in delivery delays or additional charges.

7. Failed Delivery Attempts

If a delivery attempt is unsuccessful due to incorrect address details, customer unavailability, or inability to contact the customer, the shipment may be returned to us. Additional shipping charges may apply for re-delivery.

8. Delayed, Lost, or Damaged Shipments

While we work with trusted shipping partners, delays may occasionally occur.

If your order is:

• Delayed beyond the estimated delivery period,

• Lost during transit, or

• Received damaged,

please contact our customer support team within 48 hours of delivery or expected delivery date. We will investigate the issue and provide an appropriate resolution.

9. Shipping Restrictions

We reserve the right to refuse or cancel shipments to locations that are inaccessible, restricted, or outside our delivery network.

10. Contact Us

adeelnewbussiness@gmail.com